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People in some Lafayette subdivisions having issues with mail

Some in a Lafayette neighborhood say they’re having issues with their mail service.

People who live in subdivisions off East Martial Avenue say their mail has been inconsistent for months.

“We’ve had a very difficult time counting on the mail to get here,” said Robert Montgomery.

He and several others in his neighborhood said their mail hasn’t been regularly picked up or delivered since the summer.

“We don’t know if it’s going to come, if it does come it comes really late. We’ve had multiple days where it doesn’t come at all. We can’t really track packages and we can’t really tell when its coming. But we go bring [our packages] to the post office because we can’t count on them being picked up here,” said Montgomery.

Neighbors said with Christmas around the corner, coming home to an empty mailbox is becoming more of an issue.

“Instead of there being a neighborhood crime watch, there’s a neighborhood mail watch. When we talk to a neighbor around here, we ask them ‘did your mail come today?’ and we’re like ‘no ours either.’ You know, this past week, we’ve gotten mail delivered once out of the four out of five days it’s supposed to get here,” he said.

He and his neighbors said they’ve had enough. They said they tried going to the post office to figure out what the issue is and how it could be fixed.

“They told us that if they have too much mail, a supervisor is supposed to get into a truck and finish delivering it and I don’t know if that happens or not because the original mail carrier doesn’t get here until late at night. And they’ve also told us that they’re shorthanded. I’d love to be able to count on my mail,” he laughed.

A regional spokesman for USPS issued the following statement about the issue:

“The Postal Service appreciates its customers and always strives to provide the best possible service to them. We apologize for any inconvenience that may have been experienced by customers living in the 70508 community. Local management is aware of customer concerns and is working with customers to resolve any issues. We appreciate our customers’ patience as we continue to work with them to ensure timely and  efficient mail service. Customers are reminded that, if they need assistance with mailing or shipping concerns, they have a variety of options for reaching us, including contacting a supervisor or manager at their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777) or visiting our website at www.usps.com/help.”

Dannielle Garcia

Dannielle Garcia

Dannielle joined the KATC TV 3 News team in June, 2017. She graduated from Loyola University New Orleans. She is originally from Miami with Cuban and Thai roots.
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