The New Orleans Pelicans have voided around 2,500 pre-sale tickets after a code for full season ticket holders was shared with the general public.
According to the team, Monday, the New Orleans Pelicans ticket office launched a playoff ticket pre-sale event in which a single passcode was distributed to full season ticket holders who opted into purchasing their season tickets for the playoffs. This provided those individuals with early access to purchase up to four additional playoff tickets for each home game during the Western Conference Semifinals.
The passcode provided to full season ticket holders was shared with the general public, which resulted in the sale of around 2,500 tickets per game that should have been made available to Insider members or those with full season plans accounts before being made available to the public.
"With the help of Ticketmaster, the Pelicans quickly identified the individuals who were not authorized to use the passcode for pre-sale and have voided those ticket purchases. We have made every attempt to communicate this action and apologize to those purchasers. We have also communicated with secondary ticket providers to inform them of the issue so that they may help facilitate refunds for voided tickets sold on their respective platforms," the Pelicans said in a statement.
The pre-sale will continue Wednesday morning for Pelicans half-season, 12-game plan accounts and Pelicans Insider members. A one-time only passcode will be distributed to half-season and 12-game plan account holders, which will allow them the opportunity to purchase up to four tickets for the Western Conference Semifinals before tickets go on-sale to the general public.
Read the full release here:
— New Orleans Pelicans (@PelicansNBA) April 24, 2018